We hope that you will enjoy using your products purchased from our store. Our aim is to ensure that you are satisfied with every purchase. Therefore, should you feel it necessary to return an item, we will ensure it is dealt with as soon as practically possible. This returns policy relates to all products bought from this website www.kraemertool.com.
- Contact support@kraemertool.com within 3 days if you have received a damaged product.
- Contact support@kraemertool.com within 30 days if the product is the not the right size, colour or you have changed your mind. The appliance must be unused and with its original packaging and User Guides.
- Should a product become defective within the guarantee period of two-years from the date of purchase please contact support@kraemertool.com
Returning Non-Faulty Products
If you have received product that is not the right size or colour or you have changed your mind and wish to return it, please contact us at support@kraemertool.com within 30 days, quoting your full name, order number and a description of the issue. We will inform you of the next steps by email. The right to cancel must be exercised on or before the end of the thirtieth day, following delivery of the goods. If you purchased the product from another retailer in the UK or Ireland, please contact them first to discuss a return or refund within their return terms and conditions.
The cost of returning a non-faulty product will be your responsibility. Goods will be returned at your risk and deemed returned once we have actually received them. When returning your product to us, we would recommend using a trackable shipping service, otherwise we cannot guarantee that we will receive your returned item.
Returning Damaged Products
If the product is defective and it is within the 2-year warranty period (the guarantee on the item is calculated from the original purchase date), then please contact us at support@kraemertool.com quoting the order number and your full name and we will advise you of the next steps. If you purchased the product from another retailer in the UK or Ireland then please contact them first to discuss a return or refund, within their return terms and conditions. Subject to the exclusions cited in the product’s user guide, the faulty appliance will either be repaired or replaced as appropriate. In either case, repair or replacement, the guarantee on the item will be calculated from the original purchase date.
Should you need to return a damaged or defective product to us, the postage will be reimbursed once we are in receipt of the product and we have confirmed that the product is defective or damaged (through no fault of the customer). Further details will be issued to you via support@kraemertool.com with regard to returning the product and which courier service we would recommend.
Return Address
Our return address is Unit 6, Chancerygate Business Centre, St Mary’s Rd, Slough SL3 7FL.